General FAQs

What materials do you use?

I use thoughtfully selected, high quality materials to create every piece.

My beaded collections feature ethically sourced freshwater pearls and semi-precious gemstones. Gold designs are made using 18k gold filled components, with selected pieces available in 18k gold plated finishes. Rose gold designs use 14k gold plating, and my silver collections feature sterling silver or premium tarnish resistant silver plated components.

My impression jewellery is available in solid bronze, sterling silver, 18k gold plated sterling silver, solid 9k yellow gold and solid 9k rose gold.

What is your 30-Day Satisfaction Guarantee?

I want you to absolutely love your jewellery.

That's why all of my handcrafted beaded jewellery is backed by a 30-Day Satisfaction Guarantee. If your piece isn't quite right for any reason, simply get in touch within 30 days of receiving your order and I'll work with you to make it right.

Because every impression piece is handcrafted just for you from your own unique fingerprint, paw print or nose print, these pieces aren't covered by the 30-Day Satisfaction Guarantee and can't be returned for change of mind. However, I want you to love your keepsake just as much. If you have any concerns about your finished piece, please get in touch. I'm always happy to chat through your piece and do everything I reasonably can to ensure you're happy with the final result.

Do you offer returns or exchanges?

Yes. My handcrafted beaded jewellery can be returned within 30 days of delivery, provided it is unworn, in its original condition and returned in its original packaging.

Because impression jewellery is custom made from your own unique impression, these pieces can't be returned or exchanged for change of mind.

If your order arrives damaged, is faulty or you have any concerns at all, please get in touch as soon as possible. Every piece I create means a great deal to me, and I'll always do my best to find the right solution.

For full details, please see my Shipping & Returns Policy.

How quickly will I receive my order?

My handcrafted beaded jewellery is handmade to order and is usually dispatched within two weeks.

Impression jewellery follows a different process. I'll post your impression kit within 3 business days of your order. Once your completed impression arrives back with me, please allow approximately 4 to 6 weeks for casting, finishing, quality checking and packaging before your piece is ready to be posted.

Can I customise my jewellery?

Absolutely. Many of my designs can be personalised with initial charms, birthstones or other meaningful additions.

If you have something special in mind that isn't listed on the website, I'd love to hear from you. Simply send me an email or message and we can chat about creating something just for you.