Shipping and Returns

Every piece of Embers & Maple jewellery is handcrafted with care, and I want you to love what you receive. Below you'll find everything you need to know about shipping, returns and the guarantees that come with your jewellery.

Shipping

Handcrafted Beaded Jewellery

Each piece is handmade to order.

Please allow up to 2 weeks for your jewellery to be carefully handcrafted before it is dispatched.

Impression Jewellery

Ordering impression jewellery is a little different.

Once your order is placed, I'll post your impression kit within 3 business days. After you've captured your impression and returned it to me, please allow approximately 4 to 6 weeks for your piece to be cast, hand finished, quality checked and carefully packaged before it's ready to be shipped.

Every impression piece is individually handcrafted from your unique print, making it a truly one-of-a-kind keepsake.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order has been dispatched, you'll receive tracking details via email.

30-Day Satisfaction Guarantee

I want you to absolutely love your jewellery.

That's why all of my handcrafted beaded jewellery is backed by a 30-Day Satisfaction Guarantee. If your piece isn't quite right for any reason, simply get in touch within 30 days of receiving your order and I'll work with you to make it right.

Because every impression piece is individually handcrafted from your own unique impression, these pieces aren't covered by the 30-Day Satisfaction Guarantee and can't be returned for change of mind.

That said, your keepsake is incredibly important to me. If you have any concerns about your finished piece, please don't hesitate to get in touch. I'll always take the time to chat through your concerns and do everything I reasonably can to ensure you're happy with the final result.

Lifetime Craftsmanship Guarantee

Every piece of Embers & Maple jewellery is handcrafted with care and made to be worn, loved and treasured for years to come. I proudly stand behind the quality of my workmanship.

Beaded Jewellery

If your beaded jewellery ever needs repairing due to general wear and tear, I'll repair or restring it free of charge for the lifetime of your jewellery.

This includes restringing, replacing worn findings and making any repairs required as a result of normal wear.

Impression Jewellery

Your print jewellery is made to last a lifetime. If your impression jewellery requires repairs due to general wear and tear, I'll repair it free of charge for the lifetime of your jewellery.

For bronze impression jewellery, I also offer complimentary lifetime recoating of the protective clear coating to help keep your piece looking its best.

What's Not Covered

This guarantee does not cover:

Accidental damage
Misuse or neglect
Loss or theft
Damage caused by improper care
Replacement of lost gemstones, pearls or chains
Ring resizing
Normal surface scratches from everyday wear

If your jewellery has been accidentally damaged, please get in touch. I'll always do my best to repair it and, where replacement materials are required, I'll provide a quote before any work is carried out.

You'll simply need to cover the cost of shipping your jewellery to and from my studio.

Returns & Exchanges

Handcrafted Beaded Jewellery

Returns are accepted within 30 days of delivery, provided your jewellery:

Is unworn
Is in its original condition
Is returned in its original packaging

To arrange a return, please email hello@embersandmaple.com.au with your order number and reason for your return. I'll provide you with a Return Authorisation Number (RAN) and instructions for sending your jewellery back.

Please note:

Original shipping costs are non-refundable.
Return postage is the responsibility of the customer unless the item is faulty or incorrect.
I don't offer direct exchanges. If you'd like a different piece, simply place a new order once your return has been processed.

Impression Jewellery

Because every impression piece is custom made from your print, these pieces cannot be returned or exchanged for change of mind.

If your jewellery arrives damaged, develops a manufacturing fault, or you have any concerns about your finished piece, please contact me as soon as possible. I'll always work with you to find the best possible solution.